Maybe you are right Mr Customer?

I was renewing a domain through my web hosting company the other day and I just could not seem to get past the first screen which asked me to review my details.  I clicked and clicked away but no progress.  I am sure you have had similar experiences.   So I sent a help me message to their contact email stating my problem.  As it was in their interests to get my cash I did expect a reply which indeed I got in rapid quick time.  However I was not expecting them to tell me that maybe the log in was not actually that intuitive and they would look at improving it.  How refreshing to have a business say we have looked at this and perhaps we could improve things. Well done http://www.rapidhost.co.uk/ In an age when the customer is usually wrong it is heart warming to see a company listening and responding in such a way, especially a technical one.  What can others learn from this?